IT Customer Support Associate,
Washington
Chemonics -
Closing Date: 14-April-2017
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Please Note: Only your most recently submitted cover letter and resume will be available for Chemonics recruiters to assess your qualifications for this position. We recommend reviewing and updating your profile before applying to ensure your cover letter and CV are correct. You will receive an automated confirmation email once your application has been received.
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IT customer support associate
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| Location: | * Washington, DC |
| Department: | IT - Information & Technology |
| Job Level: | Entry-Level |
| Employment Type: | Full time |
| Regular/Temporary: | Regular |
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Description
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Chemonics seeks an IT customer support associate to join the Information Technology division. The customer support associate will possess desktop, laptop, and mobile device expertise and provide a wide range of frontline support to home office staff as well as start-up support for our international projects. The associate will be responsible for timely and quality responses to customer support inquiries, including assistance with software applications, hardware, and remote access.
Responsibilities include:
Responsible for overall frontline support for staff; resolves problems by addressing staff needs promptly and courteously
Identify and evaluate hardware and software issues as well as detect and resolve connectivity problems. This includes system and software instructional documentation and minor technical repairs and troubleshooting.
Provide technical software support and information via phone, email or in person to Chemonics’ employees allowing them to make the best use of their desktop or laptop computer and the online resources available to them; supported software includes: Microsoft Windows Operating Systems, Microsoft Office Suite, Internet Explorer, Adobe Acrobat Reader and a host of Chemonics’ web-based, proprietary applications.
Proactively maintain hardware equipment, printers and networking equipment as necessary and ensure that supplies are available; responsible for tracking, monitoring and supporting corporate printers. Maintain printer inventory.
Troubleshoot routine application and hardware problems for users, promote best practices and share application knowledge with users
Track all service requests to ensure appropriate service and follow up is provided to the customer.
Contribute to problem-resolution database and a knowledge-base for users to access.
Assist with training and supporting end-users on new corporate hardware and software applications
Demonstrate technical skills in the area of networking, communications, and information management relevant for work assignments and ongoing support.
Maintain and expand technical knowledge by attending educational workshops, establishing personal networks and participating in professional associations.
Modify, disable, and reset passwords for accounts; and manage computers in Active Directory.
Performs other duties and responsibilities as required.
Qualifications:
Bachelor’s degree required, or equivalent combination of education and work
Minimum 1 year hands-on experience with hardware and software troubleshooting
Demonstrated understanding of networking and system administration principles of Active Directory, SMS and modern windows environments
Expert proficiency in Microsoft applications; expertise in other software from other manufacturers strongly preferred
Familiar with topics related to information technology and international development
Demonstrated ability to provide input to or write reports or documentation; ability to communicate orally in a clear, concise and persuasive manner
Excellent interpersonal and customer service skills
Strong organizational and work prioritization skills with an attention to detail
Proven ability to work independently in a fast-paced environment, handle multiple tasks, prioritize workload and complete work
English proficiency required; foreign language skills a plus.
Please apply through our Career Center at https://chk.tbe.taleo.net/chk05/ats/careers/jobSearch.jsp?org=CHEMONICS&cws=1 by April 14, 2017. No telephone inquiries, please. Finalists will be contacted.
Chemonics is an equal opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics. Military veterans, AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.
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