Benefits Assistant (four positions)
New York (G-5)
United Nations Joint Staff Pension Fund
Closing date: Saturday, 18 March 2017
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| Posting Title: | BENEFITS ASSISTANT (4 Positions), G5 |
| Job Code Title: | BENEFITS ASSISTANT |
| Department/Office: | UNITED NATIONS JOINT STAFF PENSION FUND |
| Duty Station: | NEW YORK |
| Posting Period: | 17 February 2017 - 18 March 2017 |
| Job Opening Number: | 17-Administration-UNJSPF ECEO-70982-R-New York (R) |
Responsibilities
Within delegated authority, the Benefits Assistants will be responsible for the following duties:
•Screen and sort all incoming communications and forward to appropriate team/individual.
•Provide information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund with respect to participation, entitlements and benefits, including validation, restoration and all benefit options available.
•Draft routine correspondence and respond to telephone enquiries in connection with pension enquiries.
•Undertake necessary research in order to provide accurate information ensuring response conforms to the provisions of the rules and regulations of the Pension Fund, and contacts appropriate member organizations to resolve issues.
•Assist in the determination of eligibility and enrols new entrants.
•Monitor and record all changes of status, e.g., family history, change in employment situations.
•Originate and update pension files from enrolment to separation ensuring that all relevant documentation has been received.
•Initiate other administrative actions or procedures required by changes in the status of individuals or in the pension plan.
•Calculate estimates of future benefit options as well as estimates under the Pension Adjustment System.
•Calculate withdrawal/residual settlements, transfer of pension rights and all types of periodic pension benefits, such as retirement, early retirement, disability, deferred retirement, survivors and related benefits, including the application of the Pension Adjustment System.
•Review documentation required for proof of residence and changes in country of residence to determine eligibility and effective date.
•Revies Certificate of Entitlement signatures to ensure continued eligibility to pension benefits.
•Participate in the standardization of procedures and texts for communications originated by the Section
•Participate in training activities related to the Section’s work, including the preparation of drafts and training material; compilation of relevant information; and provision of training to individuals outside the Section.
•Perform other related duties, as assigned.
Competencies•Screen and sort all incoming communications and forward to appropriate team/individual.
•Provide information to individual participants and retirees/beneficiaries as well as administrative staff of member organizations of the Pension Fund with respect to participation, entitlements and benefits, including validation, restoration and all benefit options available.
•Draft routine correspondence and respond to telephone enquiries in connection with pension enquiries.
•Undertake necessary research in order to provide accurate information ensuring response conforms to the provisions of the rules and regulations of the Pension Fund, and contacts appropriate member organizations to resolve issues.
•Assist in the determination of eligibility and enrols new entrants.
•Monitor and record all changes of status, e.g., family history, change in employment situations.
•Originate and update pension files from enrolment to separation ensuring that all relevant documentation has been received.
•Initiate other administrative actions or procedures required by changes in the status of individuals or in the pension plan.
•Calculate estimates of future benefit options as well as estimates under the Pension Adjustment System.
•Calculate withdrawal/residual settlements, transfer of pension rights and all types of periodic pension benefits, such as retirement, early retirement, disability, deferred retirement, survivors and related benefits, including the application of the Pension Adjustment System.
•Review documentation required for proof of residence and changes in country of residence to determine eligibility and effective date.
•Revies Certificate of Entitlement signatures to ensure continued eligibility to pension benefits.
•Participate in the standardization of procedures and texts for communications originated by the Section
•Participate in training activities related to the Section’s work, including the preparation of drafts and training material; compilation of relevant information; and provision of training to individuals outside the Section.
•Perform other related duties, as assigned.
Core Competencies:
Professionalism:
-Knowledge of the UNJSPF Rules and Regulations and Pension Adjustment System and related procedures.
-Knowledge of various employee benefit schemes related to pension.
-Knowledge of accounting processes and procedures applicable to the administration of employee benefit schemes.
-Ability to maintain accurate records, interpret and analyze a wide variety of data.
-Ability to identify and resolve data discrepancies and other problems.
-Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. -Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
Teamwork:
-Works collaboratively with colleagues to achieve organizational goals
-Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others
-Places team agenda before personal agenda
-Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position
-Shares credit for team accomplishments and accepts joint responsibility for team shortcomings
Planning & Organizing:
-Develops clear goals that are consistent with agreed strategies
-Identifies priority activities and assignments; adjusts priorities as required
-Allocates appropriate amount of time and resources for completing work
-Foresees risks and allows for contingencies when planning
-Monitors and adjusts plans and actions as necessary
-Uses time efficiently
EducationProfessionalism:
-Knowledge of the UNJSPF Rules and Regulations and Pension Adjustment System and related procedures.
-Knowledge of various employee benefit schemes related to pension.
-Knowledge of accounting processes and procedures applicable to the administration of employee benefit schemes.
-Ability to maintain accurate records, interpret and analyze a wide variety of data.
-Ability to identify and resolve data discrepancies and other problems.
-Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. -Commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
Teamwork:
-Works collaboratively with colleagues to achieve organizational goals
-Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others
-Places team agenda before personal agenda
-Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position
-Shares credit for team accomplishments and accepts joint responsibility for team shortcomings
Planning & Organizing:
-Develops clear goals that are consistent with agreed strategies
-Identifies priority activities and assignments; adjusts priorities as required
-Allocates appropriate amount of time and resources for completing work
-Foresees risks and allows for contingencies when planning
-Monitors and adjusts plans and actions as necessary
-Uses time efficiently
High school diploma or equivalent.
Work Experience
A minimum of five years of experience in the field of employee benefits administration or related area is required. Experience in the field of pension management is desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Knowledge of another official United Nations language is an advantage.
Assessment
Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.