Consultancy - Infrastructure Operator,
New York
United Nations Children's Fund (UNICEF)
Closing Date: 09-March-2017
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Job no: 503128
Position type: Consultancy
Location: United States of America
Division/Equivalent: Operations
School/Unit: Information and Communication Technology
Department/Office: IT Operations and Services
Categories: Information Communication Technology
Duties and responsibilities:
Under the direct supervision of the Data Centre Specialist, the Infrastructure Operator is expected to:
Education
Completion of secondary education supplemented with study in computer science or related field.
Years of relevant experience
Four years of practical hands on experience in a multi-platform/multi-location data centers.
In addition, please note the following requirements:
Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.
Under the direct supervision of the Data Centre Specialist, the Infrastructure Operator is expected to:
- Manage the Command Center: Be in charge of and manage the central monitoring command center
- Ensure DC Physical Security:
- Grant access to authorized users/vendors only
- Log all users and vendors access in the "Access Log" database
- Perform monitoring and inspection:
- Monitor and react to alerts and notifications from EMS, platforms, systems and applications portals, e.g., SAM, VeeamOne, VMWare, Veeam Backup+Replication, VISION….
- Perform regular walk-throughs and visual inspections at the secondary data center
- Review and act on Primary data center walk-throughs and visual inspection reports
- Initiate support tickets with vendors based on monitoring alerts and notifications
- Log major monitoring and inspection incidents in the Shift Log
- Maintain production activities –scheduled tasks, backups and restores:
- Execute schedule activities, such as snapclones, reboots, patching applications and/or operating systems and/or carry out subject matter experts or systems and applications owners (SME/SAO) instructions
- Assist and/or carry out preventive and corrective maintenance
- Escort, log and monitor vendors' activities
- Assist in data protection activities: monitor backups and replication; execute special jobs; run restores; prepare tapes and handle tape rotation internally and externally
- Run housekeeping and system maintenance programs/scripts and procedures as needed
- Interact closely with units or sections within Operations and ICTD to resolve or escalate issues
- Maintain the Data Center physical environment
- Carry out data centers maintenance and upgrade activities –remove tiles, plug and unplug power, install racks and cabinets…
- Rack and unrack equipment –servers, appliances, enclosures, network gear…
- Replace or upgrade parts –hdds, power supplies, boards, network gear or wiring…
Education
Completion of secondary education supplemented with study in computer science or related field.
Years of relevant experience
Four years of practical hands on experience in a multi-platform/multi-location data centers.
In addition, please note the following requirements:
- Strong knowledge of major operating systems and platforms –Windows, Unix, Linux, VMware, HyperV
- Practical experience on EMS –SAM, VeeamOne, native OS/platforms…
- Practical experience on data protection –HP Data Protector, Veeam Backup + Replication…
- Strong analytical and troubleshooting skills with the ability to prioritize actions
- Good written and oral communication skills
- Demonstrated interest and ability to keep up to date with technological development
- Working knowledge of UNICEF environment is desirable.
Please indicate your ability, availability and daily/monthly rate (in US$) to undertake the terms of reference above (including travel and daily subsistence allowance, if applicable). Applications submitted without a daily/monthly rate will not be considered.
UNICEF is committed to diversity and inclusion within its workforce, and encourages qualified female and male candidates from all national, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organisation.
Advertised: Feb 22 2017 Eastern Standard Time
Application close: Mar 08 2017 Eastern Standard Time
Application close: Mar 08 2017 Eastern Standard Time